Email Service

Oct 23, 12:00 BST
Completed - The scheduled maintenance has been completed.

Oct 23, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 23, 08:11 BST
Update - We will be undergoing scheduled maintenance during this time.

Sep 23, 08:10 BST
Scheduled - Our .UK registry will be performing essential maintenance between 10:00-12:00 BST on 23rd October. During this maintenance customers may experience intermittent connection issues when registering, renewing and updating .UK domains.

Oct 16, 12:00 BST
Completed - The scheduled maintenance has been completed.

Oct 16, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 14, 07:38 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.

Oct 16, 00:00 BST
Completed - The scheduled maintenance has been completed.

Oct 15, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 13, 09:06 BST
Scheduled - We will be performing maintenance to our standard mail service during this time.
Any active mail sessions (i.e. client/webmail logins) during this time may be disconnected at some point during the maintenance window. Mail flow will not be affected.

Oct 13, 11:26 BST
Resolved - Majority headcount has been restored to the support team affected by the Earthquake. Note headcount is not at 100% so there could still be some delays on phones and email.

We appreciate your patience and understanding.

Oct 12, 18:25 BST
Investigating - Following an earthquake that has affected some of our support teams, we are experiencing delays.

Phone & Email Support: Calls are being rerouted to an alternative team. Please expect longer than usual wait times for responses.

Oct 12, 00:00 BST
Completed - The scheduled maintenance has been completed.

Oct 11, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 11, 08:25 BST
Scheduled - Our SMS provider will be performing essential maintenance on 11/10/2025 from 21:00 until 00:00 (BST). During this maintenance window, customers will be unable to receive support codes via SMS.

If you need to contact support during this time, you can retrieve a support code by either logging into your control panel and navigating to https://admin.fasthosts.co.uk or using the option to have the support code sent to your registered email address.

Oct 10, 17:22 BST
Resolved - Majority headcount has been restored to the support team affected by the Earthquake so rerouting has been removed, Note headcount is not at 100% so there could still be some delays on phones and email.

We appreciate your patience and understanding.

Oct 10, 07:39 BST
Identified - Following an earthquake that has affected some of our support teams, we are experiencing delays.

Phone & Email Support: Calls are being rerouted to an alternative team. Please expect longer than usual wait times for responses.

Chat Support: This service has been temporarily disabled.

We appreciate your patience and understanding.

Oct 10, 16:05 BST
Completed - The scheduled maintenance has been completed.

Oct 8, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 6, 10:14 BST
Scheduled - We recently informed you (or your domain administrator) of our plan to migrate your domain(s) from Tucows Domains Inc to IONOS SE. This change is part of our ongoing efforts to consolidate domain management within our group of companies.

We would now like to inform you that this migration will include domains registered through Verisign, specifically those with .com, .net, and .name extensions.

Migration Schedule:

The migration is scheduled to begin on 8 October 2025 at 1:00 PM and is expected to continue until 10 October 2025.

What You Need to Do:

No action is required on your part.

There will be no impact to how you manage your domain(s) following migration, and no interruption to any associated services or the current registration periods. Any updates made during the migration will be temporarily queued and automatically processed once synchronisation with the new registrar is complete.

We apologise for any inconvenience this may cause and appreciate your understanding during this transition.

Oct 10, 06:50 BST
Resolved - This incident has been resolved.

Oct 10, 05:42 BST
Identified - One of our support teams are currently impacted by an earthquake. Calls are being routed to an alternative support team, however it may take longer for our agents to answer calls and respond to queries.

Oct 2, 12:00 BST
Completed - The scheduled maintenance has been completed.

Oct 2, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 30, 10:13 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.

Oct 1, 15:31 BST
Resolved - This incident has been resolved.

Sep 30, 15:16 BST
Investigating - One of our support teams are currently impacted by an earthquake. Calls are being routed to an alternative support team, however it may take longer for our agents to answer calls and respond to queries.